Ordering from the UK

Orders to most of the UK will be delivered in 2 to 4 working days. The shipping costs depend on the type of package and will be shown at checkout before you complete your order.

For some products you will be charged import duties varying from 2% to 15%. We can not tell you these costs in advance as this depends on a combination of product type and origin (production) country. Example: most skis are produced in the EU and have no import tariffs but most clothing is produced outside the EU and incurs a 12% import tariff.
Once the order is shipped from our warehouse, VAT and import duties will be due. The shipment can not be cancelled or refused without significant costs and delays.
To expedite delivery please pay all duties online at the UPS tracking link provided after shipping.
Shipping costs ex. VAT will be shown at checkout after you have selected the UK as delivery country.
Delivery time to most of the UK is 2-3 business days. The exact delivery time to your location can be found on the UPS website: UPS Calculator (Use as ship from address: Stoutenburg - 3836 - Netherlands).
You will not pay the 21% Dutch VAT, you will order excluding VAT in our store.
UPS will charge you the 20% UK VAT plus £13,- brokerage fee plus import duties when applicable.
You are responsible for any VAT and customs costs. Under no circumstances can we reimburse them.
Returns are at your own expense, except in case of an authorized warranty return shipment. Please make sure we won't be charged import charges upon delivery.
If you're exporting your goods from a EU country to the UK yourself we can refund you the VAT. Please read how to do this here.

Phaenom